Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLII4008A Mapping and Delivery Guide
Monitor transport activities at interchanges

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLII4008A - Monitor transport activities at interchanges
Description This unit involves the skills and knowledge required to monitor transport activities at interchanges including monitoring transport and passenger movements, identifying and attending to coordination problems, and informing customers of irregularities. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Work must be carried out in accordance with relevant workplace procedures.Work is performed under some supervision, generally within a team environment.Work involves the application of routine procedures and regulatory requirements to the monitoring of transport activities at interchanges.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Monitor transport and passenger movements
  • Passenger and vehicle movements are monitored and recorded following workplace procedures
  • Passenger and vehicle movement irregularities are identified and recorded and possible solutions are provided
  • Timetables are monitored to identify variations and recommend where action is required
  • Documentation is completed in accordance with workplace requirements to maintain transport movement records
       
Element: Identify coordination problems
  • Problems with services coordination are reported promptly and possible solutions are submitted to the relevant authority
  • Irregularities with internal systems are reported promptly according to organisation procedures
       
Element: Inform customers of irregularities
  • Communications systems and equipment are operated in accordance with workplace policies and procedures to make necessary announcements
  • Passengers are informed of irregularities and service changes promptly, clearly and courteously
  • Transport service adjustments are conveyed to transport system staff
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant state and territory regulations and requirements pertaining to revenue protection

Relevant OH&S and environmental protection procedures and guidelines

Risks and hazards when monitoring transport activities at interchanges and related precautions to control the risk

Organisation's transport services

Complementary transport services

Fare structures

Concessional privileges

Timetables

Organisational policies and procedures

Customer service requirements

Typical problems that can occur monitoring transport activities at interchanges and related appropriate action that can be taken to prevent or solve them

Required skills:

Communicate effectively with others when monitoring transport activities at interchanges

Handle and resolve conflict situations

Read and interpret instructions, procedures, information and signs relevant to the monitoring of transport activities at interchanges

Interpret and follow operational instructions and prioritise work

Complete documentation related to the monitoring of transport activities at interchanges

Operate electronic communication equipment to required protocol, including radio systems

Calculate fares

Work collaboratively with others when monitoring transport activities at interchanges

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when monitoring transport activities at interchanges in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur when monitoring transport activities at interchanges

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the monitoring of transport activities at interchanges

Organise staff deployment

Manage stress when monitoring transport activities at interchanges

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Manage barrier operation

Validate tickets

Use basic mechanical skills required when monitoring transport activities at interchanges

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Interchange operation embraces facilities used by:

the organisation for the transfer of customers from one type of transport service to another or between services

Equipment may include:

communication equipment

video/audio equipment

computer and related office equipment

timetables and service information

Timetable variation refers to:

services falling outside the boundaries used by the transport system in monitoring the compliance to scheduled services

Communications systems used can include:

public address system

telephone

two-way radio

Internal systems include:

timetables

electronic equipment

communications equipment

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

workplace policies, standards and procedures

information from observation of passenger and vehicle movement

transport timetables

transport service information

communication with other personnel

relevant regulations concerning transport operations

competency standards and training materials

quality assurance procedures

security and emergency procedures

Applicable regulations and legislation may include:

relevant state/territory regulations and legislation concerned with revenue protection within transport systems

relevant state/territory OH&S regulations and legislation

relevant state/territory environmental protection legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Passenger and vehicle movements are monitored and recorded following workplace procedures 
Passenger and vehicle movement irregularities are identified and recorded and possible solutions are provided 
Timetables are monitored to identify variations and recommend where action is required 
Documentation is completed in accordance with workplace requirements to maintain transport movement records 
Problems with services coordination are reported promptly and possible solutions are submitted to the relevant authority 
Irregularities with internal systems are reported promptly according to organisation procedures 
Communications systems and equipment are operated in accordance with workplace policies and procedures to make necessary announcements 
Passengers are informed of irregularities and service changes promptly, clearly and courteously 
Transport service adjustments are conveyed to transport system staff 

Forms

Assessment Cover Sheet

TLII4008A - Monitor transport activities at interchanges
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLII4008A - Monitor transport activities at interchanges

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: